Support

Need urgent help?

Thrive Mind is not a crisis service. If you, your child, or someone close to you is in immediate danger, please contact your local emergency number — 999 (UK), 911 (US/CA), 000 (AU), 112 (EU/IE), 111 (NZ).

Free, confidential helplines:

UK: Samaritans 116 123 · Childline 0800 1111 · Shout text 85258
US: 988 Suicide & Crisis Lifeline · Crisis Text Line text HOME to 741741
AU: Lifeline 13 11 14 · Kids Helpline 1800 55 1800

Contact us

For questions about your account, billing, technical issues, data deletion, or any other concern: Thriveapp.support@protonmail.com

We reply within two working days.

Common questions

How do I delete my account?

In the app, go to Settings → Privacy Settings → Delete Account. You will need to confirm with your password. All your personal data is permanently removed within 30 days.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone or iPad open Settings → [your name] → Subscriptions and tap Thrive Mind. You can cancel anytime; cancellation takes effect at the end of the current billing period.

How do I change my password?

Settings → Privacy & Security → Change Password.

How does parental consent work for children aged 9–12?

Children in this age band must enter a parent or carer's email when signing up. We send the parent a confirmation link; the child account becomes active once the parent confirms.